Terms and Conditions
Due to the current situation with COVID-19 in Australia, all guests flying will be asked to sanitise their hands before boarding the Helicopter, this will be supplied by us. The inside of our Helicopters will be wiped down with disinfectant in between every flight. We ask all guests to postpone or cancel their flight if they have any of the following symptoms; Fever, Dry Cough, Tiredness, Aches and Pains, Sore Throat, Diarrhoea, Conjunctivitis, Headache or loss of Taste or Smell. If on the day of your flight you look to have any of these symptoms and you have not informed us, we will use our discretion to cancel your flight on the spot, which may lead to loss of payment for flight/tour. If you are booking a tour which includes a visit to a Cellar Door and/or Restaurant, these venues may require your full names, contact number and address for legal reasons. These venues may also have there own systems in place to help stop the spread of COVID-19. These systems are in place to protect us all.
Variations or Changes
The company will use its best endeavours to deliver the service as advertised, discussed verbally, negotiated with a third party or communicated via electronic or written form… However actual sights, flights, routes, aircraft, departure times & flight duration may vary (or even be cancelled) due to weather, operational considerations (including deployment of our helicopter by the RFS (Rural Fire Service) during bushfire/wildfire activity), air traffic control or pilot discretion.
The company can give no guarantee of exact arrival or departure time for any service and will not be liable for any failure to make connections to other services or not achieving stated outcomes due to operational considerations beyond our control.
If the weather is inclement on the day of your flight (with no signs of improvement forecasted), the flight may be re-scheduled at a time that is mutually convenient. If you are unable to fly at any other time (i.e. You are leaving the Hunter Valley the next day), then no fees are payable by you. The call on the weather is at the absolute discretion of your pilot. We do not depart in heavy rain/poor visibility or when thunderstorms are in the area of flight. Your safety is our number one priority.
The safety and wellbeing of our staff and passengers is our number one priority. The company & its employees reserve the right to deny carriage/boarding (without refund) to any person who behaves at any stage with an intent to deceive or in a disorderly, intoxicated, threatening or offensive manner to our flight/ground crew or other passengers. Under Civil Aviation law, passengers are also reminded that any such behaviour may result in a criminal prosecution.
Personal Details and Weight Limitations
All flights are subject to the aircraft operating within its weight and balance/performance limitations as specified in the aircraft flight manual and the Company Operations Manual. Every flight has a maximum allowable total weight for passengers. Passenger/s will need to inform us at the time of booking of all individual passenger weights (inclusive of clothing). This is also confirmed on the day of flight as passengers are weighed prior to departure.
Please note: Giving an incorrect weight for a single passenger or a group at time of booking, could result in cancellation of the seat/s on the day of the flight (with penalty) if it causes us operational difficulties, (i.e. the actual weights will contribute to an excess greater than our aircraft maximum take-off weight).
- When booking a flight, we require the First/Last name of passenger/s flying, including a mobile phone number.
- Maximum weight for an Individual cannot exceed 135KG
- Maximum of one additional child (or infant) is permitted on any aircraft at any time. Children under the age of 3 may be seated on the lap of the adult flying with them or two children may be seat side by side on the same seat (combined weight not exceeding 77kg).
- Aero Logistics Helicopters reserves the right to organise group flights based on weight capacities to ensure we do not exceed aircraft limitations.
At cancellation policy of at least 24 hours notice is required for all Hunter Valley Flights and Packages. The following charges apply for cancellations:
- Day of tour – 100% of tour fee
- Less than 24 hours notice prior to tour – 50% of tour fee
- More than 24 hours notice – no charge applies
- Failure to show – 100% of tour fee
Payment via Visa, Master Card, Debit or Amex card (3% surcharge applies) is accepted with cash and EFTPOS facilities available on board.
A 10% deposit is required when booking Tours, excluding Scenic Flights, this will secure booking and payment can be made by Cash, Card, Direct Deposit or in person. Full payment is required on the day of the flight. Please contact us about arranging a bank deposit for group, wedding and surprise bookings.
Flights cannot be taken by anyone who has conducted a SCUBA dive in the 12 hours prior to flight. Divers must notify Slattery Helicopter Charter pilot and ground crew if a SCUBA dive has been conducted in the past 24hrs. This is to ensure the safety of the passenger at all times.